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Shipping And Returns

PLEASE NOTE WE ONLY SHIP TO THE CONTINENTAL USA. 


Availability/Backorder

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 


Order Confirmation 

Soon after you place your order, you'll receive a confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We strongly recommend that you write down your confirmation number in case your email fails to arrive. If you can't find the confirmation email please look through your junk mail. If you can't find the email at all please contact us at 1-(833)-TTBOXES

 


Shipment Tracking

If your order is in stock, we will process the charges to your credit card and it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. You will know exactly where your product is at all times. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@torquetoolboxes.com.

 


We offer FREE shipping on all our products!

However, very large and heavy items that require a truck dock for delivery will have an additional fee if shipping to a residential address or if no truck dock is available

 


Freight Shipping

If you order a large product that requires a freight carrier (not UPS, FedEx), there will be an additional fee for delivery if you do not have a truck dock available. If you are a residential address, you must select the appropriate option at checkout. Not doing so will result in your shipment being returned, having to schedule another delivery date, and paying a re-delivery fee.

 


Inspect for Damages Upon Arrival

This is very important! You will have to inspect the package for any damage when it arrives. If the carton is crushed don't sign the delivery slip! The delivery slip is a legal document, and when you sign it you are stating that the product was delivered in mint condition. If your item(s) do arrive damaged, please send photos to returns@torquetoolboxes.com and we will process an insurance claim on your behalf.

 


Cancellations & Refunds:

All orders canceled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


We won't just sell you a toolbox. We see your order through to the end!

We hope you're enjoying your stay at TorqueToolboxes.com. We aim to give you the best possible shopping experience. We aren't happy unless you're happy. We want to see you leave smiling knowing you bought exactly what you wanted. Please contact us for anything you may need.

Please Submit a Review 

We appreciate how much trust you put in our store when you placed your order. We would be forever grateful if you could help us earn the trust of future customers by sending us pictures of you using your new toolbox. We will send you a review email approximately a week after your toolbox has arrived. Please click the link and let our other customers know what you thought about our products and services. If you are really happy with our service please reply to the email with photos of you using your product.

Thank you from team Torque Toolboxes!

 



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