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Faq

FREQUENTLY ASKED QUESTIONS

We hope we can answer your questions. If you don't see your question here don't hesitate to give us a call. Please contact us for anything you may need.

 1.) WHAT ARE YOUR BUSINESS HOURS?

We are available by phone (866) 546-0540 from 9 a.m PST - 5 p.m PST Monday - Friday
You may email us at info@TorqueToolboxes.com anytime and we will get back to you with-in 24 hours.


2.) DO YOU CHARGE SALES TAXES?

We like to offer our customers the best deals we can so No US sales tax is charged.


3.) DO YOU OFFER FREE SHIPPING?

Yes, we offer Free Shipping on all orders


4.) IS THE PRODUCT I’M PURCHASING NEW?

All our products are new and shipped straight from the manufacturer.


5.) HOW DO I KNOW WHICH TOOL BOX IS RIGHT FOR ME?

We have comprehensive descriptions and detailed specifications on each product. Our knowledgeable staff will always take the time to listen to your needs and offer suggestions.


6.) WHAT IS WHITE GLOVE DELIVERY?

White Glove Delivery provides in-home delivery and light assembly as well as removal of all packaging materials. 1. Your item(s) will be transported to a local delivery agent via a line- haul carrier.


7.) ARE YOU AN AUTHORIZED DEALER?

We are an Authorized dealer and give you the full manufacturer's warranty


8.) CAN YOU GUARANTEE THAT YOUR TOOL BOXES ARE THE LOWEST RATES ONLINE?

We will beat anyones price. Find a lower price elsewhere? Just send us the link in the chat below or email us at sales@torquetoolboxes.com and we will send you a special coupon code 10% off


9.) CAN I RETURN MY ORDER?

Yes certainly we have No-Hassle Returns!


10.) CAN I ORDER OVER THE PHONE?

Yes, call us at (866) 546-0540  during business hours (9-5 Mon-Fri) and we will be glad to take your order.


11.) WHAT FORMS OF PAYMENTS DO YOU ACCEPT?

We accept major credit cards - American Express, Visa, PayPal, Mastercard, Shopify Payments,


12.) WHAT TYPE OF WARRANTY COMES WITH MY PURCHASE?

We offer the Manufacturers Warranty on all our products.


13.) HOW DO I CANCEL MY ORDER?

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Just give us a call at (866) 546-0540 or send us an email at info@TorqueToolboxes.com and we will gladly cancel your order

 

14.) IS THE WORKBENCH I’M PURCHASING NEW?

All our products are new.


15.) I’M INTERESTED IN PURCHASING MORE THAN ONE TOOL BOX. DO YOU PROVIDE QUANTITY DISCOUNTS?

We will be happy to discus discounts on large orders.


16.) IS YOUR WEBSITE SECURE?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

17.) CAN YOU PRICE MATCH?

Our 100% Price Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee
  • Promotions such as rebates and buy one, get one free offers are not eligible
  • The item must be in stock on the competitors website
  • The competitor must be an online store, they may not have a retail location
  • The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
  • The competitor must be an Authorized Retailer of the product in question
  • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax
  • If there is a price error we reserve the right to cancel the order.

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